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Cancellation and Refund
Thank you for shopping at Art by Sehgal. We strive to provide you with the finest art products and the best possible customer service. In the event that you need to cancel an order or request a refund, please read and understand our Cancellation and Refund Policy outlined below.
1.1. Order Cancellation: You may cancel an order within 24 hours of placing it, provided the order has not been processed or shipped. To cancel an order, please contact our customer support team at art@artbysehgal.com as soon as possible.
1.2. Custom or Personalized Orders: Orders for custom or personalized products may have different cancellation terms. Please refer to the product description or contact us for specific cancellation information.
2.1. Eligibility for Refunds: Refunds will be considered under the following circumstances:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days of receiving the item. We will provide a full refund or replacement.
- Order Cancellation: If you cancel an order within the allowed timeframe, you may be eligible for a full refund.
2.2. Non-Refundable Items:
Some items are non-refundable, such as custom or personalized products, except in cases of damage or defects.
2.3. Refund Processing:
Refunds will be processed using the original payment method. Please allow 7 business days for the refund to reflect in your account.
3.1. Return Process: If you are eligible for a refund, we may request you to return the item in its original condition. You will be responsible for the cost of return shipping unless the item is damaged or defective.
3.2. Return Address: Our return address is as follows:
EMAAR DIGI HOMES C-803 Sector 62, Golf Course Extension Road Gurgaon, Pin Code 122102
If you have any questions or need assistance regarding cancellations, refunds, or returns, please contact our customer support team at art@artbysehgal.com. We are here to help and ensure your satisfaction with your art product purchase.
We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date.
Thank you for choosing art by sehgal for your art product needs. Your satisfaction is our priority.
Artbysehgal
art@artbysehgal.com